Prestige Nursing & Care Stoke on Trent

People received support from a consistent staff team who were well trained to deliver personalised care in line with their complex needs. Staff were safely recruited to ensure they were appropriate to support people who used the service. Staff were well supported.

People's needs were assessed and documented to ensure their care needs were met. Care plans were detailed and effective to ensure staff always had access to the most current information. Plans were reviewed regularly as people's needs changed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff worked in partnership with health and social care professionals to ensure consistency and ensure people received appropriate and safe support. People were supported to access healthcare, and other agencies, when required. People received appropriate support to eat, drink and prepare meals.

Staff were caring and respectful, promoting people's privacy, dignity and independence. Staff sought people's consent before supporting them and decisions about people's care and treatment were made in line with law and guidance

People's care was responsive to their changing needs. People, relatives and health and social care professionals were involved in the assessment and planning of their care this joint working meant people's needs were met fully. People knew how to raise a concern and always felt listened to. Information was available in different formats to make it accessible.

People felt the service was well managed. Staff had regular opportunities to share their views about the service. Staff felt listened to when they shared feedback. The provider carried out audits to ensure the quality of care provided and feedback was sought from people who used the service to ensure continual reflection and development.