Elite Domiciliary Care PVT Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Staff accessed information electronically through an app on their phones. Staff supported people to maintain independence and understood to seek consent when supporting people with their care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Staff were caring and people felt listened to. Staff were responsive to people's needs; amending care plans and taking into account feedback from questionnaires. People's communication needs were considered. Staff received end of life training and people had information in their care plans about end of life discussions.

Staff felt the manager was approachable and fair. The manager understood their duty of candour. The provider worked in partnership with other organisations.