Helping Hands Stoke

Helping Hands Stoke is a domiciliary care service that was providing support to 80 people in their own homes.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People's experience of using this service:

People were supported by staff, who were recruited safely and had the knowledge and skills to provide effective support. Staffing levels were reviewed to ensure there were enough staff to meet people's needs. Infection control procedures were followed and Medicines were managed safely.

Care plans and risk assessments were in place which enabled staff to provide support that met people's needs whilst respecting their preferences. Staff used care plans to ensure they provided support in line with people's wishes. This ensured people received personalised care in line with their preferences and diverse needs. People were involved in the planning and review of their care. People were supported by staff who were caring and promoted choices in a way that people understood, this meant people had control and choice over their lives. Staff respected people's privacy and provided dignified care.

Systems were in place to monitor the service. People's risks were mitigated and lessons were learnt when things went wrong. People and staff could approach the registered manager who acted on concerns raised to make improvements to the quality of the care delivered.

The service met the characteristics of Good in all areas; more information is available in the full report below.