Priory Supported Living Whitby & Scarborough

Not everyone using the service receives personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported safely by enough suitably trained and recruited staff. Staff received required induction, training, and supervision to support them in their roles.

People told us they felt safe where they lived and with the staff who supported them. Staff had a clear understanding of how to raise any concerns and were confident these would be robustly investigated in an open and transparent way.

People received an initial assessment of their needs with information used to plan care and support, to manage known risks, and meet people's needs and preferences. Staff were knowledgeable about the level of support people required.

Right care: Care was person-centred and promoted people's dignity, privacy, and human rights.

People participated in planning their care and support with reviews completed to ensure agreed decisions remained effective and outcomes met. Planned improvements to care planning ensured feedback from

people remained meaningful for people with improved records of any actions taken. Staff were respectful, caring and understanding around people's emotional and physical needs. Care was delivered following a robust assessment of needs to ensure people's wishes, preferences and any personal characteristics were recorded and supported.

Right culture: The ethos, values, attitudes and behaviours of leaders and care staff ensured people using services led confident, inclusive, and empowered lives.

Care plans included input from a range of external health professionals which helped people to remain healthy, manage their wellbeing, and improve mobility with access to any required equipment which all helped people to live their best lives.

The culture of the service was open and empowered individuals to express their views and be in control of their lives with the support of staff.

People told us they felt confident to approach the management team and that their suggestions would be heard and responded to.

A range of quality checks with oversight at provider level helped to maintain and improve the service and the lives of people supported.