Scarborough Home Support
- Home care
- Dementia care
- Registered since 2018
- Scarborough, North Yorkshire, Yorkshire and the Humber
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
110 of 126
rated home care services in North Yorkshire are rated Good, like this one.
Scarborough Home Support: inspection record
Rated Good in December 2019.
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Ratings published by the Care Quality Commission.
Compare nearby
- – Home-Well Homecare Ltd Not yet rated, 0.1 miles away
- – Hearts at Home Homecare Limited – North Yorkshire Not yet rated, 0.1 miles away
- G Safehands Homecare Good, 0.1 miles away
- G Priory Supported Living Whitby & Scarborough Good, 0.2 miles away
- G Supporting Choice Good, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 17 December 2019. Quoted under the Open Government Licence.
Castle House is a domiciliary care agency. It provides personal care to people living in their own houses and flats to predominantly older people through a short-term assessment and reablement program. This offers short-term support to help people regain their independence after an accident or ill health, or to help those with a disability to remain independent. At the time of this inspection, 30 people were using the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People told us they were happy and felt safe. People were supported by consistent staff who had been recruited safety. Staff were provided with sufficient training and support to ensure they had the skills and knowledge to carry out their roles.
Read the rest of CQC's summary
People received their medication as prescribed. Risks were assessed and control measures put in place where required. People's nutritional needs were met and staff had formed positive relationships with people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were involved in making decisions and their choices were respected.
People were treated with dignity and respect and their independence was promoted. Staff spent time getting to know people and their goals. Staff understood the importance of understanding people's abilities and working with them to achieve positive outcomes.
People and staff spoke positively of the management team. The registered managers were passionate about ensuring people received the support they required. Regular feedback on the service provided was requested from people and action was taken when shortfalls were found.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Jane Jordan
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 17 December 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- North Yorkshire CouncilBrand: North Yorkshire County Council
- Ownership type
- Organisation
North Yorkshire Council runs 30 services, all in Yorkshire and the Humber. 29 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by North Yorkshire Council
- G 5 Whitby Road Care Home Good. Care home, North Yorkshire
- G Ashfield (Skipton) Good. Care home, North Yorkshire
- G Benkhill Lodge Good. Care home, North Yorkshire
- G Carentan House Good. Care home, North Yorkshire
Getting help from North Yorkshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at North Yorkshire Council
- Ask for a care needs assessment
- Phone: 0300 131 2131, Monday, Tuesday and Thursday 9am to 5pm, Wednesday 9.30am to 5pm, Friday 9am to 4.30pm
- Support for carers
- Paying for care: North Yorkshire Council
Checked on the council's website, November 2026.
Common questions
- Does Scarborough Home Support provide nursing care?
- The Care Quality Commission's register does not list nursing care for Scarborough Home Support.
- When was Scarborough Home Support last inspected?
- The Care Quality Commission's latest rating for Scarborough Home Support was published on 17 December 2019.
- Who runs Scarborough Home Support?
- Scarborough Home Support is run by North Yorkshire Council. It runs 30 services, all in Yorkshire and the Humber.
- What is Scarborough Home Support's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 17 December 2019.
Contact
- Phone
- 01609 536246
- Address
- 10-14 Elders Street, Scarborough, YO11 1DZ Map (opens Google Maps)
Compare nearby
- – Home-Well Homecare Ltd Not yet rated, 0.1 miles away
- – Hearts at Home Homecare Limited – North Yorkshire Not yet rated, 0.1 miles away
- G Safehands Homecare Good, 0.1 miles away
- G Priory Supported Living Whitby & Scarborough Good, 0.2 miles away
- G Supporting Choice Good, 0.3 miles away