Independent Care Solutions T/A Agacia Care Ltd

Medicines and infection control were managed, and lessons learned if things went wrong. Staff had been recruited safely and attended training to prepare them for their role. One member of staff said, "Great training resources which make me feel comfortable doing the job."

Peoples' needs were assessed, and person-centred care plans developed with them. Care workers had enough information to provide safe care for people. Staff had access to policies and procedures to guide them in their day-to-day work. Care plans were monitored and reviewed regularly.

People and their relatives spoke highly of the care workers, describing them as "Kind, compassionate, caring and friendly". One person told us, "They are good, fun and never dull. I'm happy they are here." A relative told us their relative was always happy to see them.

The registered manager was committed to providing a high-quality service and worked in partnership with other professionals, such as the local authority and primary health care services. One person said, "The manager calls me every couple of weeks to ensure everything is going well and whether I need any changes."

Managers carried out appropriate checks to ensure that the quality of the service was continually reviewed and where necessary improved. People, relatives and staff told us the registered manager was approachable and supportive.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.