Bewdley Care Limited

People's experience of using this service: The management of medicines was safe, but minor issues were noted with some medications records. Staff had completed training in the safe management of medicines. People told us they felt safe and staff knew how to respond to possible harm. Risks to people were assessed and records contained guidance for staff to follow. Staff followed infection prevention and control guidance when supporting people in their own homes.

There were enough skilled and experienced staff to meet people's needs. An induction was completed by all staff. Staff received appropriate training and support to enable them to perform their roles effectively. Robust recruitment processes were in place and followed.

Staff involved healthcare professionals to ensure people's health care needs were met. People received support with eating and drinking, when required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People and relatives said staff were reliable, kind and caring. The staff described how individual people preferred their care and support delivered and the importance of treating people with dignity and respect. People's care plans were personalised, with sufficient detail for staff to provide effective care. Staff had received training in end of life care.

People and relatives had the opportunity to provide feedback on the service received. Information was provided so people knew who to speak with if they had concerns. There was a system in place to respond to any complaints. Systems were in place to monitor the quality of service and action was taken where areas for improvement were found.