Diadem Care Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's experience of the service and what we found: People told us they felt safe. There were enough staff to meet people's needs. Staff were aware of their responsibilities to report concerns and understood how to keep people safe. Individual risks were identified, and staff had risk management guidelines to rely on and used these to inform the support they provided to people. People received their medicines as prescribed.

People were enabled to have maximum choice and control of their lives and staff provided them with care in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

People felt the service was well run by the provider who knew people well. Regular checks were completed of records, and feedback was collected from people, their relatives and staff. This helped ensure the service was able to act on any need for improvement. People, relatives and staff were complimentary about the management of the service. The registered manager promoted a positive, transparent and open culture where staff worked well as a team.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk