Agathah Limited

We spoke with relatives of people, and they were generally happy with the support and care provided by the provider. One relative said, “On the whole they are a good company. We have had the odd issue but have managed to resolve them.” Another relative said, “We have good communication with [manager] and we discuss [family members] needs frequently. [Manager] focuses on [family members] needs.” Relatives told us staff were kind. One relative said, “Staff are very helpful and will do anything for us.” Another relative said, “Staff are all nice, polite and caring. They have a nice way about them and I like that.” Relatives were happy their family member’s received support from regular staff. One relative said, “90% of the time we have [staff name] on other occasions we have someone else but it’s usually the same person.”

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question inadequate. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.