Yorkshire Rose Community Care Limited

People's medicines were overall, managed safely. However, we identified some potential risks with the management of medicines. Action was taken at the time of our inspection to ensure medicines were managed safely.

Prior to staff being recruited, the management team carried out checks to check out their suitability for the role. This included, satisfactory references and background checks with the Disclosure and Barring Service (DBS). However, not all gaps in employment had been checked. We discussed this with the management team who rectified this on the day of the inspection.

There were enough staff to meet people's needs and staff received continuous support and supervision from their line manager. Staff used gloves and aprons when these were needed to protect people from the risk of infection. People were protected from abuse and there were risk assessments in place which showed specific areas of risk, and the measures put in place to minimise those risks.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People who used the service spoke very positively of the caring approach from care workers. Care workers were familiar with people's preferences and needs. Care workers were committed to promoting people's privacy, dignity and independence and supporting them to make choices.

Audits and checks were used to drive improvements to the service people received. People and their relatives were asked for their views about the care and support the service offered. Staff felt well supported and listened to. There was a positive, open and supportive culture at the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk