Requires improvement
Rated on
Rating from the Care Quality Commission.
Northolt: inspection record
Rated Requires improvement in March 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 6 times since 2015. Rated Inadequate in 2015, then Requires improvement in 2015, then Good in 2017, then Requires improvement in 2019 and March 2021.
The latest rating was published about 6 years ago.
About the service
From the Care Quality Commission's inspection report published 10 March 2021. Quoted under the Open Government Licence.
Northolt, also known as Lean On Me, is a domiciliary care agency. It provides personal care to mostly older people living in their own homes in the London Borough of Ealing. It also supports some adults who are living with dementia and adults who have physical disabilities. At the time of our inspection the service was providing care and support to 72 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People told us they felt safe. However, the provider had not always appropriately completed risk management plans regarding the risks of the COVID-19 virus to people's health and well-being so as to identify all t reasonably practicable measures to reduce those risks.
The provider's systems in place to monitor the quality of the service and make improvements when required had not always been effective. Despite the provider's checks and audits some people's care plans had not been updated to set out the care they received, reflect people's preferences or clearly identify how to meet some people's communication or sensory impairment needs.
Read the full summary
We found the provider's systems for coordinating care visits only provided limited assurance staff were always deployed effectively to meet people's care needs. The provider was in the process of launching an online monitoring staff monitoring system to reduce the risk of late or missed care visits.
People and relatives felt staff were caring and treated them with dignity and respect. Staff promoted people's privacy.
There were arrangements in place to support people to take their medicines safely.
Staff felt supported in their roles and were confident they would be listened if they raised concerns. They were provided with induction, a blend of online and room-based training and supervision. Staff helped people to access healthcare services.
The provider regularly sought people's and their relatives' views about the quality of the care people received. The provider conducted regular checks on staff to assess the performance and how they were working with people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service mostly supported this practice.
We have made a recommendations about and the safe handling of people's money.
Contact and registration details
| Address | 16 Arrowscoutwalk, Ruislip Road, Northolt, UB5 6EE |
|---|---|
| Neighbourhood | Northolt, Ealing |
| Phone | 020 8842 3329 |
| Website | www.leanonmecc.co.uk |
| Registered manager | Racheal Agbor-Baxter |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 10 inspection reports, latest 10 March 2021 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Lean on Me Community Care Services Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 05238350 (opens Companies House) |
Nearest alternatives
- – Daystarr Limited Home care, 0.4 miles awayNot yet rated
- – Sholzy Wolzy Ltd Home care, 0.6 miles awayNot yet rated
- G Hartwig Care (Moorlands Court) Home care, 0.6 miles awayGood
- – Esther Care Services Ltd Home care, 0.8 miles awayNot yet rated
- – Tenda Hands Homecare Home care, 0.8 miles awayNo overall rating
Getting help from London Borough of Ealing
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Ealing
- Ask for a care needs assessment
- Phone: 020 8825 8000
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Ealing
Checked on the council's website, November 2026.
Common questions
- Does Northolt provide nursing care?
- The Care Quality Commission's register does not list nursing care for Northolt.
- When was Northolt last inspected?
- The Care Quality Commission's latest rating for Northolt was published on 10 March 2021.
- Who runs Northolt?
- Northolt is run by Lean on Me Community Care Services Ltd.
- What is Northolt's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 10 March 2021.