Browncross Healthcare Limited (Domiciliary Services)
Home care, Tower Hamlets
Good
Rated on
Rating from the Care Quality Commission.
Browncross Healthcare Limited (Domiciliary Services): inspection record
Rated Good in June 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2015. Rated Requires improvement in 2015, then Good in 2016, 2017 and June 2019.
The latest rating was published about 7 years ago.
How it compares locally
- One of 35 Good home care services in Tower Hamlets, out of 39 with a rating.
What inspectors found
From the Care Quality Commission's inspection report published 1 June 2019. Quoted under the Open Government Licence.
About the service: Browncross Healthcare Limited (Domiciliary Services) is a domiciliary care agency. It provides personal care to people living in their own homes. It provides a service to older people and younger disabled adults. At the time of the inspection they were supporting 61 people in the London Boroughs of Bexley, Barking and Dagenham and Camden. This included reablement care for a period of up to six weeks and urgent discharge to access care, where people received support immediately after being discharged from hospital.
People's experience of using this service: People and their relatives were positive about the caring nature of their regular care workers.
Read the full summary
People told us staff were sensitive when providing personal care which helped them to feel comfortable and ensured their dignity was respected.
People and their relatives felt the service was personalised and the provider listened to them if they had any concerns. With reablement and urgent discharge care, the provider tried to be as flexible as possible to meet their needs.
People were given regular opportunities to give feedback about the service and felt the provider was approachable. Issues were discussed across the organisation as a learning opportunity and the provider had been proactive in addressing areas that needed improvement.
People were cared for by staff who felt valued and supported in their role. Care workers spoke positively about the support they received and how they were encouraged to improve the quality of care.
The provider worked closely with a range of health and social care professionals to ensure people received effective care and support. Staff had demonstrations from occupational therapists to help with safe moving and handling procedures.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 120a Commercial Road, London, E1 1NL |
|---|---|
| Neighbourhood | Stepney, Tower Hamlets |
| Phone | 020 7680 1488 |
| Registered manager | Adedokun Odukoya |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 8 inspection reports, latest 1 June 2019 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Browncross Healthcare Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 04263677 (opens Companies House) |
Nearest alternatives
- G Paradise Home Care Services Limited Home care, less than 0.1 miles awayGood
- – Cherished Angels Care Services Home care, 0.1 miles awayNot yet rated
- G Nubah Social Care Home care, 0.1 miles awayGood
- G Golden Key Support Ltd Home care, 0.1 miles awayGood
- – Maax Care Ltd Home care, 0.1 miles awayNot yet rated
Getting help from London Borough of Tower Hamlets
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Tower Hamlets
- Ask for a care needs assessment
- Phone: 0300 303 6070, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Tower Hamlets
Checked on the council's website, November 2026.
Common questions
- Does Browncross Healthcare Limited (Domiciliary Services) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Browncross Healthcare Limited (Domiciliary Services).
- When was Browncross Healthcare Limited (Domiciliary Services) last inspected?
- The Care Quality Commission's latest rating for Browncross Healthcare Limited (Domiciliary Services) was published on 1 June 2019.
- Who runs Browncross Healthcare Limited (Domiciliary Services)?
- Browncross Healthcare Limited (Domiciliary Services) is run by Browncross Healthcare Limited.
- What is Browncross Healthcare Limited (Domiciliary Services)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 1 June 2019.