Golden Key Support Ltd

Medicines were safely managed by staff with the right skills to do so. There were effective systems for planning people's medicines support and checking they had received this as required. Sometimes medicines management plans were not clear about the exact levels of support that people required.

Care workers were recruited safely and the provider ensured that people had enough staff to safely meet their needs and to ensure that they were familiar with who was coming to support them.

The service ensured that care workers understood infection prevention and control and had access to the right equipment to protect people from COVID-19. The service had not been carrying out routine testing as required by government guidance, but since our visit this is no longer recommended for care workers.

Staff had the right training and skills to support people safely, and the registered manager carried out supervision and observations to check staff skills and understanding. People had the right support to eat and drink and the service understood people's health conditions and how this could affect their support.

The service monitored people's care through regular communication with people and their families and systems of spot checks and audits. Care workers described feeling well supported by their managers.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk