Hope Care Service Agency
- Home care
- Dementia care
- Registered since 2022
- Cheltenham, Gloucestershire, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
90 of 114
rated home care services in Gloucestershire are rated Good, like this one.
Hope Care Service Agency: inspection record
Rated Good in May 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G SW Domiciliary Care Good, 1.1 miles away
- RI Farecare Gloucestershire Limited Requires improvement, 1.1 miles away
- O Saracen Care Services Ltd Outstanding, 1.1 miles away
- G Retain Healthcare Limited - Cheltenham Good, 1.2 miles away
- – Raynsford Domiciliary Care No overall rating, 1.3 miles away
About the service
From the Care Quality Commission's inspection report published 25 May 2023. Quoted under the Open Government Licence.
Hope Care Service Agency is a domiciliary care agency providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care, which is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 2 people receiving personal care support.
What inspectors found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Read the rest of CQC's summary
Right Support: Staff helped people to live as independently as possible. People were supported to have maximum choice and control of their lives. Staff provided them with care in the least restrictive way possible and in their best interests; the policies and systems in the service promoted this practice. Staff enabled people to access specialist health and social care support in the community. Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome. Staff assisted people to play an active role in maintaining their own health and wellbeing.
Right Care: Staff promoted equality and diversity in their support for people. They understood people's cultural needs and provided culturally appropriate care. People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to people's individual needs. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training in how to recognise and report abuse and they knew how to apply it. People's care, treatment and support plans reflected their range of needs, and this promoted their wellbeing and enjoyment of life.
Right Culture: People received good quality care, support and treatment because suitably trained staff and specialists were able to meet their needs and wishes. Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing. Staff placed people's wishes, needs, and rights at the heart of everything they did. Staff evaluated the quality of support provided to people, involving the person, their families, and other professionals as appropriate. The service enabled people and those important to them to work with staff to develop the service. Staff valued and acted upon people's views.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Hope Guerrier
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 25 May 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Hope Care Service Agency Ltd
- Ownership type
- Organisation
- Companies House number
- 13635188 (opens Companies House)
Getting help from Gloucestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Gloucestershire County Council
- Ask for a care needs assessment
- Phone: 01452 426 868, Monday to Friday, 8am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Gloucestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does Hope Care Service Agency provide nursing care?
- The Care Quality Commission's register does not list nursing care for Hope Care Service Agency.
- When was Hope Care Service Agency last inspected?
- The Care Quality Commission's latest rating for Hope Care Service Agency was published on 25 May 2023.
- Who runs Hope Care Service Agency?
- Hope Care Service Agency is run by Hope Care Service Agency Ltd.
- What is Hope Care Service Agency's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 25 May 2023.
Contact
- Phone
- 01242 382888
- Address
- 5 Court Mews, Charlton Kings, Cheltenham, GL52 6JQ Map (opens Google Maps)
Compare nearby
- G SW Domiciliary Care Good, 1.1 miles away
- RI Farecare Gloucestershire Limited Requires improvement, 1.1 miles away
- O Saracen Care Services Ltd Outstanding, 1.1 miles away
- G Retain Healthcare Limited - Cheltenham Good, 1.2 miles away
- – Raynsford Domiciliary Care No overall rating, 1.3 miles away