Farecare Gloucestershire Limited
- Home care
- Dementia care
- Registered since 2015
- Cheltenham, Gloucestershire, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
Its last inspection improved it from Inadequate to Requires improvement.
7 months
since the latest rating was published.
15 of 114
rated home care services in Gloucestershire are rated Requires improvement, like this one.
Farecare Gloucestershire Limited: inspection record
Rated Requires improvement in March 2026, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Saracen Care Services Ltd (Outstanding, less than 0.1 miles away) and SW Domiciliary Care (Good, 0.1 miles away).
Nearest home care services:
- O Saracen Care Services Ltd Outstanding, less than 0.1 miles away
- G SW Domiciliary Care Good, 0.1 miles away
- G Retain Healthcare Limited - Cheltenham Good, 0.1 miles away
- RI Cott's Care Solutions Requires improvement, 0.2 miles away
- G Helping Hands Cheltenham Good, 0.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 24 March 2026 (assessment visit 3 December 2025). Quoted under the Open Government Licence.
Date of Assessment: 15 December 2025 to 19 January 2026. Farecare Gloucestershire Limited is a homecare agency providing personal care to 18 people. At the time of the assessment 12 people were being supported with the regulated activity of personal care. At our previous inspection we had found breaches in regulation. At this inspection we found improvements had been made related to safe care and treatment, governance and recruitment and the service was no longer in breach of the regulations.
- Safe No rating
- Effective No rating
- Well-led No rating
Read the rest of CQC's summary
People’s needs were assessed prior to admission. Staff worked well with external professionals to ensure continuity of care. Staff received training to meet people’s needs.
Staff knew people well and promoted their independence. Staff were very positive about the leadership team at the service and felt supported. There were enough staff to meet people’s needs.
Governance systems had improved and the provider had begun implementing required checks and audits, however further time was needed to embed these.
People’s risk assessments were in the process of being completed with improvements being made to make them more person-centred. There was a process in place to ensure these were regularly reviewed.
The provider acted following our inspection to ensure concerns raised were rectified.
Improvements to how recruitment records were stored was needed to ensure effective auditing could take place.
Assessments of people’s mental capacity were not being completed. This meant people’s needs if they became confused or refused care were not being assessed. Staff had received training on the Mental Capacity Act 2005 and understood the principles; however, records were not in place to support staff when delivering care.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Inadequate. At this assessment the rating has changed to Requires Improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Inadequate. At this assessment the rating has changed to Requires Improvement.
This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Inadequate. At this assessment the rating has changed to Requires Improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
Questions to ask the service
- Safe was rated Requires improvement on 24 March 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 24 March 2026. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 24 March 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 19 July 2023. Latest assessment published 24 March 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Farecare Gloucestershire Limited
- Ownership type
- Organisation
- Companies House number
- 9579632 (opens Companies House)
Getting help from Gloucestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Gloucestershire County Council
- Ask for a care needs assessment
- Phone: 01452 426 868, Monday to Friday, 8am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Gloucestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does Farecare Gloucestershire Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Farecare Gloucestershire Limited.
- When was Farecare Gloucestershire Limited last inspected?
- The Care Quality Commission's latest rating for Farecare Gloucestershire Limited was published on 24 March 2026.
- Who runs Farecare Gloucestershire Limited?
- Farecare Gloucestershire Limited is run by Farecare Gloucestershire Limited.
- What is Farecare Gloucestershire Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 24 March 2026.
Contact
- Phone
- 01242 232296
- Address
- 47 Rodney Road, Cheltenham, GL50 1HX Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Saracen Care Services Ltd (Outstanding, less than 0.1 miles away) and SW Domiciliary Care (Good, 0.1 miles away).
Nearest home care services:
- O Saracen Care Services Ltd Outstanding, less than 0.1 miles away
- G SW Domiciliary Care Good, 0.1 miles away
- G Retain Healthcare Limited - Cheltenham Good, 0.1 miles away
- RI Cott's Care Solutions Requires improvement, 0.2 miles away
- G Helping Hands Cheltenham Good, 0.4 miles away