Helping Hands Cheltenham

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Accidents and incidents were reported and responded to appropriately.

People were supported to take their medicines safely by staff who were assessed as being competent in managing administering their medicines.

Staff followed good infection control practices and had access to personal protective equipment (PPE)

Staff were safely recruited, and people told us they were supported by a small and consistent staff team who knew them well.

Staff had been suitably inducted and had received ongoing training to carry out their roles effectively.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives provided positive feedback about the friendly and positive nature of the staff team who supported them. They reported they were treated with kindness and respect.

People and their relatives were involved in the planning of their care needs. People's views and experiences of the care they received were considered and reviewed to help drive improvements.

People and their told us they felt their concerns were listened to and acted on.

The registered manager promoted a positive culture and expected high standards of care. The registered manager monitored the service through quality assurance checks, spot checks of staff practices and

requesting feedback from people who use the service.