Cott's Care Solutions

We identified one breach of regulations. We found the provider had not always ensured safe recruitment practices were being used.

People’s care needs had been identified and assessed as part of their initial assessment. Staff said they generally had the necessary information to support people, however there had been instances when this information had not been readily accessible.

People’s care plans were detailed; however, staff would benefit from more detailed guidance in the management of people’s risks and the early warning signs of a decline in people’s health.

People told us they were administered their medicines as prescribed; however, we found staff had not fully understood how to accurately maintain people’s medicine administration records on the provider’s new electronic care management system.

We identified one breach of regulations. We found the provider had not always operated effective governance systems to monitor the quality of people’s care and the management and recruitment of staff.

Effective systems were not always being used to ensure staff had access to completed care records about people’s support requirements.

The provider’s own monitoring systems had not identified inconsistencies in the recording of the administration of people’s medicines in the provider’s new electronic care management system. The provider had not ensured staff had fully understood the coding system when recording the administration of people’s medicines.

The registered manager was reviewing the management structure and the service. They had plans in place to improve the running of the service which would have a positive impact on the people the service supported and the morale of the staff team.