Community Learning Disabilities

CQC only inspects the service being received by people provided with 'personal care'. This includes help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At this inspection there were 41 people using the service out of which nine people were in receipt of a regulated activity.

People's experience of using this service: We saw good examples of how people were supported to remain safe at times when they were at risk. Robust safeguarding training and policy assisted staff to keep people safe. Staff were proactive and supported people to take positive risks, ensuring they had maximum choice and control of their lives. There was a recruitment processes for staff. We noted that some documented pre-recruitment checks were not available at inspection but this issue was resolved after the inspection. There were environmental safety issues found at two of the assisted living schemes we visited during the inspection. As a result, we have made a recommendation about this in the 'Safe' section of this report. There was a matching process, which ensured that staff were suited to care for people. Medicines were managed safely and people were supported with their medicines. There was an open and transparent culture in relation to accidents and incidents and they were used as opportunities to learn and reduce risks. People's needs were met through robust assessments and support planning. The service worked with other healthcare professionals to achieve positive outcomes for people and to improve their quality of life. Staff had good knowledge and skills and the training made available to them ensured people's needs were well met. We saw good examples of when people had been supported to maintain a healthy and balanced diet People with complex health needs received care and support that was positive and consistent and which improved their quality of life. The provider's policies and systems ensured people were supported to have maximum choice and control of their lives and were supported in the least restrictive way possible. People told us staff were compassionate and kind. Staff expressed a commitment to ensuring people received high-quality care. Staff knew people well and supported them to maintain relationships with people that mattered to them. People were encouraged to learn new skills to enhance their independence and were treated with dignity and respect. People received care and support that was person-centred. We saw good examples of how the care and support people received enriched their lives through

meaningful activities. The service was proactive in its response to concerns or complaints and people knew how to feedback their experiences. The registered manager planned and promoted holistic, person-centred, high-quality care resulting in good outcomes for people. The values and culture embedded in the service ensured people were at the heart of the care and support they received. Staff told us they received excellent support from management and staff told us they were proud to work for the service. There was an open and transparent culture and people were empowered to voice their opinions. People told us the service was well-managed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk