Westleigh

Accommodation can be found across two floors; there is a communal living and dining area, well maintained garden areas and an accessible passenger lift.

People's experience of using this service and what we found: People's support needs and areas of risk were assessed from the outset, however we found that some care records did not contain the relevant risk assessments and not all risks were effectively recorded or monitored.

Measures were in place to monitor the quality and safety of care people received but these were not always effective. We identified a number of concerns during the course of the inspection in relation to the provision of care being delivered.

Medication processes were in place; although we found that some areas of practice needed to be improved. We have made a recommendation regarding this.

People were supported to have maximum choice and control of their lives and staff supported people in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. However, we found one person's restrictions were not monitored as regularly as they should've been.

Up to date safeguarding and whistleblowing policies were in place. Staff told us how they would raise any concerns and were familiar with the reporting procedures.

Staffing levels were routinely analysed and assessed in relation to the dependency support needs of people who were living at Westleigh. Pre-employment checks were carried out and people received care by staff who had been appropriately recruited.

Staff told us they were supported on a daily basis and training, learning and development opportunities were available. Staff received regular supervision and annual appraisals.

We observed staff providing kind and compassionate care. Staff were familiar with the support needs of people who were living at Westleigh and told us how they developed positive relationships with the people they cared for.

An activities co-ordinator was employed at the home. The co-ordinator helped to arrange a variety of different group and one to one activities. Activities were tailored around people's likes and interests.

An up to date complaints procedure was in place. People were provided with complaint information from the outset and complaints were responded to and managed in line with organisational policy.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk