Bridgewell House

Risk was managed in a way that enabled people to take positive risks as part of an independent lifestyle. People were protected from the risk of abuse and harm and staff understood their responsibilities for keeping people safe. Family members told us they trusted staff and were confident their relative was kept safe. Medicines were kept safe and given to people at the right time. There was a process in place for recording, reporting and learning from accidents and incidents.

The registered manager promoted a culture which was person-centred and inclusive. Staff and family members described the registered manager as supportive and approachable. There was good partnership working with other professionals. There was an effective system in place for checking and improving the quality and safety of the service.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. The service is in the local community with good access to amenities. People were actively involved in the local community. People have their own private facilities as well as the use of some communal spaces. Managers and staff empowered people to make choices and decisions about their lives.

Right support: • Model of care and setting maximises people's choice, control and independence Right care: • Care is person-centred and promotes people's dignity, privacy and human rights Right culture: • Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead

confident, inclusive and empowered lives.