Victoria House

Victoria House is a residential care home that provides personal care for up to 30 people aged 65 and over. At the time of the inspection there were 18 people using the service.

People's experience of using this service:

People were positive about living at Victoria House and were complimentary about the staff who cared for them.

Care and support was tailored to each person's needs and preferences. People and their relatives were fully involved in developing and updating their planned care.

There were sufficient staff to meet people's needs. Staffing levels were kept under review and were due to be increased.

Appropriate recruitment checks were carried out to ensure staff were suitable to work in the service

People were supported to take their medicines safely.

Risks were identified and managed safely. However, risk assessments in place would benefit from further development. Staff understood how to safeguard people from abuse.

Care plans were in place. Overall they included guidance from professionals and details of changes to people's needs. There were some examples where care plans needed to be further updated to include current information.

Staff were trained and further training was planned to cover any gaps.

Improvements had been made to records relating to The Mental Capacity Act 2005 (MCA). However, further improvements were required. We have made a recommendation about this.

People were satisfied with the food available. Overall staff understood people's nutritional needs, however we found an example where staff needed clearer information.

People were well cared for by staff who treated them with respect and dignity.

Systems were in place for people to raise complaints and concerns.

People were supported to take part in activities and to access the local community.

Staff liaised with other health care professionals to ensure people's safety and meet their health needs.

The registered manager demonstrated a commitment to providing person centred care for people. Staff felt the registered manager was supportive and approachable.

Audits had been developed to monitor the quality of the service.

We have made a recommendation about the need to analyse accidents and incidents to identify any themes or trends.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk