Arlington House Residential Care Home

We found the following examples of good practice

The service followed safe visiting procedures to minimise the spread of infection. Plans were in place to create a specific area for family to visit during the winter period whilst maintaining social distancing rules. Staff reassured people throughout the pandemic and provided them with the support they needed to maintain regular contact with family and friends through the use of technology.

Staff followed shielding and social distancing rules and encouraged people to maintain social distancing where able to. To help maintain people's health and wellbeing, 'support bubbles' had been created when using communal areas; this had helped reduce anxiety and increased positive relationships within the home. Where social distancing was not possible due to the level of care required, staff followed correct guidance in the use of personal protective equipment (PPE).

Safe procedures were in place for admitting people into the service. Staff ensured people newly admitted were given additional support to maintain their health and wellbeing.

There was a good stock of the right standard of PPE and staff used and disposed of it correctly. The registered manager and provider shared Infection prevention and control (IPC) guidance, updates and good practice across the staff team. Current IPC and PPE procedures were clearly visible across the service.

We were assured this service were following safe infection prevention and control measures to keep people safe.

Further information is in the detailed findings below.

The five questions we ask about services and what we found