RUMAX LIMITED

People's experience of using this service: • People were protected against avoidable harm, abuse, neglect and discrimination. The care they received was safe. • People's risks were assessed and strategies put in place to reduce the risks. • People's likes, preferences and dislikes were assessed and care packages met people's desired expectations. • People and their relatives provided positive feedback about the care, staff and management. They said the service was caring, timely, effective and well-led. •People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. • People's care was person-centred. The care was designed to ensure people's independence was encouraged and maintained. • People and their relatives were involved in the care planning and review of their care. • The service had a stable management structure. The provider had implemented systems to ensure they continuously measured the safety of people's care and quality of the service.