Potton Services

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Risks to people's safety were assessed and acted on. Medicines were managed safely. There was an open and transparent culture in relation to accidents and incidents and they were used as opportunities to learn and lessen risks.

Staff understood how to reduce the risk of the spread of infection.

People and relatives had confidence in the staff and felt safe in their care. Staff were well supported by the provider and had the skills and knowledge to meet people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to eat a healthy balanced diet and access relevant health care services.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People received care which focused on their support needs with the primary aim of achieving personal goals and maximising independence. Staff supported people in a kind and friendly manner and ensured people's human rights and dignity were protected. The values and culture of service was open, inclusive and empowered people to make choices about their lives and explore new opportunities.

People had been comprehensively assessed to ensure the service could meet their needs. Information about people's likes and dislikes and how staff should support them were in place. The service was proactive in its response to concerns or complaints and people and relatives were given the opportunity to feedback their experiences.

The values of the service placed people at the centre of its decision making. There was an open and transparent culture which empowered people and staff to voice their opinions and focused on continuous improvement. Without exception, people and relatives told us the service was well-managed.