J.C.Michael Groups Ltd Basildon

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 59 people receiving personal care support.

The provider was previously in breach of the legal regulations in relation to safeguarding people from abuse and improper treatment and good governance.

The provider was rated as requires improvement at our previous inspection in August 2023. At this inspection we found the provider had made improvements and was no longer in breach of the regulations. The provider's oversight of key areas such as safeguarding documentation, recruitment records, medicines management and the timing and safety of people's care visits had improved. The registered manager now had robust systems in place to monitor the service, which provided good oversight to monitor and improve outcomes for people and gave a clear oversight of risk.

The provider’s quality assurance system was effective which meant they were able to ensure staff were recruited safely and trained and supervised to provide appropriate support for people. People's medicines were managed safely by trained staff and the management team understood their duty and roles in safeguarding people from the risk of harm or abuse.

We inspected the service against Right Support, Right Care, Right Culture guidance to make judgments about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the provider was meeting the values of right support right care right culture.

The management team and staff understood how to respond to challenges and barriers to care that people might face. People received person centred care delivered by staff who treated them with dignity and respect.

People's relatives told us staff were kind, caring and professional. Staff said they were happy working with J.C.Michael Group Ltd Basildon and felt valued by the management team. There was an open culture where people were able to make changes to their support and give feedback without fear of reprisals. External professionals told us the staff and management team worked closely with them for the benefit of people using the service.