J.C Michael Groups Ltd Bexley

People's care and support needs were assessed before they started using the service and care plans were in place to ensure staff could support them safely. Staff received training relevant to people's care needs. Where required people received support from staff to maintain a balanced diet. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

People and their relatives told us they were treated respectfully, and they had been consulted about their care needs. People and their relatives knew how to make a complaint if they were unhappy with the service. People had access to end of life care and support if it was required.

Effective systems were in place to monitor the quality of service that people received. Staff said teamwork was good and they received good support from the registered manager. The registered manager took people and their relatives views into account through satisfaction surveys and telephone monitoring calls and feedback was used to improve the service. The registered manager and staff worked with health care providers to plan and deliver an effective service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk