Capital Healthcare Management
Home care, Bexley
Requires improvement
Rated on
Rating from the Care Quality Commission.
Capital Healthcare Management: inspection record
Rated Requires improvement in February 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2018. Rated Good in 2018, then Requires improvement in February 2023.
Its last inspection moved it down from Good to Requires improvement. The latest rating was published about 4 years ago.
How it compares locally
- One of 12 Requires improvement home care services in Bexley, out of 32 with a rating.
What inspectors found
From the Care Quality Commission's inspection report published 7 February 2023. Quoted under the Open Government Licence.
About the service: Capital Healthcare Management is a domiciliary care agency. It currently provides personal care to people living in their own houses and flats in the community. At the time of the inspection there were 32 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
Read the full summary
People's experience of using this service
Risks to people were not assessed or safely managed. Risk management plans were not always in place to guide staff on how to manage these risks safely. People's medicines were not always safely managed.
Staff were not deployed to meet people's needs in a timely manner. Appropriate recruitment checks were not carried out before staff joined the service. Accidents, incidents and complaints were not always recorded and investigated, and learning was not always disseminated to staff. We had mixed feedback about staff use of Personal protective equipment. (PPE).
Assessments were not always carried out prior to people joining the service to ensure that people's needs could be met and were not used to develop care plans. People's end of life care wishes were not recorded in their care records.
People and/or their relatives were not involved in planning their care and support, Care plans were not always reviewed and/or updated. People's consent to care and support was not always documented. Feedback sought from people about the service was not documented to help drive improvements. Governance and audit systems were not effective at identifying and reducing risks to people's safety. There was a lack of effective leadership and oversight of the service.
Staff had received adequate training and were supported through regular supervisions. People's privacy, dignity and independence was promoted. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.
People told us their consent was obtained prior to staff supporting them. Wherever possible staff supported people to maintain their independence. Staff treated people with respect and maintained their privacy and dignity. People received their support from staff who they knew and described staff as kind and caring.
Rating: The last rating of the service was Good (published on 16 November 2018)
Why we inspected:
This inspection was prompted by a review of the information we held about this service. As a result, we undertook a comprehensive inspection.
You can see what action we have asked the provider to take at the end of this full report.
Questions to ask the service
- Safe was rated Requires improvement on 7 February 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 7 February 2023. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 7 February 2023. Ask how staff protect dignity and how people are involved in decisions about their care.
- Responsive was rated Requires improvement on 7 February 2023. Ask to see how care plans are kept up to date, how complaints are handled.
- The last rating is 4 years old. Ask what has changed since then.
Contact and registration details
| Address | Unit 1, Crown House, Queen Street, Bexleyheath, DA7 4BT |
|---|---|
| Neighbourhood | Bexleyheath, Bexley |
| Phone | 020 8062 7660 |
| Website | www.capitalcareservices.co.uk |
| Registered manager | Josephine Edun |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 7 February 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Capital Healthcare Management Services Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10338312 (opens Companies House) |
Nearest alternatives
- – Joycecare Home care, 0.2 miles awayNot yet rated
- – Advance Bexley, Kent and East London Domicilary Care and Supported Living Services Home care, 0.2 miles awayNot yet rated
- G J.C Michael Groups Ltd Bexley Home care, 0.2 miles awayGood
- RI Impact Project Solutions Ltd Home care, 0.3 miles awayRequires improvement
- – Linarome Ltd - Regina's Place Home care, 0.4 miles awayNot yet rated
Getting help from London Borough of Bexley
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Bexley
- Ask for a care needs assessment
- Phone: 020 8303 7777, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: London Borough of Bexley
Checked on the council's website, November 2026.
Common questions
- Does Capital Healthcare Management provide nursing care?
- The Care Quality Commission's register does not list nursing care for Capital Healthcare Management.
- When was Capital Healthcare Management last inspected?
- The Care Quality Commission's latest rating for Capital Healthcare Management was published on 7 February 2023.
- Who runs Capital Healthcare Management?
- Capital Healthcare Management is run by Capital Healthcare Management Services Limited.
- What is Capital Healthcare Management's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 7 February 2023.