J.C.Michael Groups Ltd Wandsworth

J.C. Michael Groups Wandsworth is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of inspection, the service supported people with conditions such as dementia and mobility needs. Out of a total number of 68 people, 64 people were receiving personal care from this provider.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Some feedback we received from people and their relatives was that staff did not attend the visits on time. We made a recommendation about this.

Although training provided for staff was meeting their role expectations, some staff's understanding of the Mental Capacity Act (2005) and Whistleblowing was limited. The provider was aiming to appropriately evaluate applicants during the interview process. Audits carried out by the registered manager were not always recorded. CQC records were not always up to date because the provider had not notified us about the changes taking place. Action taken by the provider to address these gaps will be reviewed at our next planned inspection.