Care 4 Care Headquarters

What inspectors found

From the Care Quality Commission's assessment published 11 September 2024 (assessment visit 4 July 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   Based on the findings of this assessment we found the service had improved and addressed the outstanding breach we identified at their last inspection relating to how they coordinated staffs call visits. This meant people now received care and support from staff who were now on time for their scheduled call visits. The provider continued to have a positive culture of learning lessons when things went wrong. Care plans were still based on pre-assessments conducted by the provider and various external health and social care professionals prior to people receiving a service. People were still kept safe and were protected from avoidable harm, and staff understood how to safeguard people. People were cared for and supported by staff who knew how to manage risks they might face. Staff were appropriately trained and supported, and their suitability and fitness to work in adult social care continued to be thoroughly assessed. Medicines systems were still well-organised, and people received their prescribed medicines as and when they should. Staff continued to followed current best practice guidelines regarding the prevention and control of infection including, those associated with COVID-19.

2. Responsive

   GGood Good

   Based on the findings of this assessment we found as recommended at the providers last inspection they had improved how they managed and recorded the outcome of complaints the service received. Staff knew about people’s preferences and wishes, and treated everyone as an individual. Staff ensured they communicated and shared information with people in a way they could easily understand. Care plans gave a good overview of people's support needs. People were treated fairly and free from the fear of being discriminated against. People were supported to understand their equality and human rights and how staff and managers would respect these. Staff supported people to plan for their end of their life care.

3. Well-led

   GGood Good

   Based on the findings of this assessment we found the service had improved and addressed the outstanding breach we identified at their last inspection relating to how they operated their governance systems. This meant the provider now operated their governance systems effectively. People were complimentary about the way the service was managed, and how approachable the office-based managers were. The provider promoted an open and inclusive culture which sought the views of people receiving a service, their relatives, and staff working for them. The provider worked in close partnership with external health and social care professionals and agencies to plan and deliver people's packages of care and support.