Copper Connect Care

Copper Connect Care is a supported living service. The service provides personal care to people living in a supported living service with shared communal facilities and staff on site all time. At the time of the inspection three people were receiving personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The registered manager did not always notify CQC of significant events, such as allegations of abuse, as required by law. However, this did not pose a significant risk to people because the registered manager did report the events to other relevant authorities. Besides this, the registered manager understood their role and responsibilities, as did staff. The registered manager engaged and consulted well with people using the service and staff. Staff felt well supported by the registered manager.

People received the right support in relation to risks, such as those relating to their mental health or behaviour which challenged the service. There were enough staff to support people safely. The provider checked staff were suitable to work with people through recruitment checks, although some improvements were needed to these as the provider did not always obtain a full employment history for all staff members as required by law. Staff received training in infection control practices, including the safe use of personal protective equipment (PPE) to reduce the risk of COVID-19 transmission. People received the right support in relation to their medicines and the registered manager had good oversight of this.