Good Oaks Home Care Wimbledon & Kingston

The provider ensured people received safe care from sufficient numbers of staff who knew them well. People received their medicines as required.

Staff followed the provider's processes in line with best practice guidelines regarding the prevention and control of infection including those associated with COVID-19.

Staff were recruited safely and underwent induction before they started the job. Staff received training required for their roles and felt supported in their work. Staff followed guidance in relation to infection prevention and worked in a safe manner to reduce the risk of spread of infection.

People told us they had developed positive and meaningful caring relationships with staff. People were supported in a manner that maintained their dignity, confidentiality and privacy. They consented to the care provided to them and were supported to maintain their independence and to make choices about their daily living.

People's needs were met. Staff supported them to access health services when required. Care plans were reviewed and updated to ensure people received care appropriate to their needs. People's concerns were resolved in a timely manner.

The provider effectively used the systems in place to monitor and drive improvement in the quality of care. People, staff and relatives were involved in the running of the service and felt their views were valued and considered. Staff and management worked in partnership with other agencies, social and health

professionals and external organisations.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.