Complexus Care
- Home care
- Registered since 2022
- Kettering, North Northamptonshire, East Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
53 of 68
rated home care services in North Northamptonshire are rated Good, like this one.
Complexus Care: inspection record
Rated Good in May 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Core Care Provider Services Not yet rated, 0.1 miles away
- G Active Support Service Ltd Good, 0.2 miles away
- RI Eastdale Healthcare Requires improvement, 0.3 miles away
- G Person Centered Care Northants Good, 0.3 miles away
- G Mega Resources Nursing & Care - Head Office - Northamptonshire Good, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 12 May 2023. Quoted under the Open Government Licence.
Complexus Care is a domiciliary care agency providing personal care support to people in their own homes. The service provides support to people with a range of complex care needs, including specialised support to people that have sustained a Spinal Cord Injury. At the time of our inspection there were 4 people using the service.
What inspectors found
People were safe. Staff were recruited safely and were aware of safeguarding procedures. Risk assessments were person centred and developed with the person. Medicines were managed safely. People and their relatives received training to reduce the risk and spread of infection.
Read the rest of CQC's summary
People received effective care and support from a skilled staff team. People's needs, preferences and wishes about their care were assessed with them by the provider. Staff received training appropriate to their role. Staff worked diligently to support people to maintain healthy lives. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind and caring. People were treated with dignity and respect. Staff knew people well and respected people's individuality. People were encouraged and supported to maintain their independence.
Records were detailed, person centred and regularly reviewed. The provider had a clear and detailed audit process and was driven to improve on the service they provided. People were supported to take part in activities they chose and maintain relationships important to them. Complaints were responded to appropriately. The provider sought regular feedback to help them improve the service. Staff told us the registered manager was exceptionally supportive.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Simran Garcha
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 12 May 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Complexus Care Ltd
- Ownership type
- Organisation
- Companies House number
- 13281942 (opens Companies House)
Getting help from North Northamptonshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at North Northamptonshire Council
- Ask for a care needs assessment
- Phone: 0300 126 3000, Monday to Friday, 9am to 5pm (closed on bank holidays)
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Complexus Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Complexus Care.
- When was Complexus Care last inspected?
- The Care Quality Commission's latest rating for Complexus Care was published on 12 May 2023.
- Who runs Complexus Care?
- Complexus Care is run by Complexus Care Ltd.
- What is Complexus Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 12 May 2023.
Contact
- Phone
- 07525 919018
- Address
- Timsons Business Centre, Perfecta Works, Bath Road, Kettering, NN16 8NQ Map (opens Google Maps)
Compare nearby
- – Core Care Provider Services Not yet rated, 0.1 miles away
- G Active Support Service Ltd Good, 0.2 miles away
- RI Eastdale Healthcare Requires improvement, 0.3 miles away
- G Person Centered Care Northants Good, 0.3 miles away
- G Mega Resources Nursing & Care - Head Office - Northamptonshire Good, 0.3 miles away