Person Centered Care Northants

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Staff had received training in how to protect people from abuse and knew how to report concerns. Medicines were managed safely and people were protected from the risk of infection by the use of personal protective equipment (PPE) and good hygiene practices.

There were enough suitably trained staff available to meet people's needs and provide person centred care. People's choices and preferences were considered and respected in the assessment and care planning process. End of life decisions were not routinely discussed and we have recommended that the provider consider current guidance around this. However, staff were trained in supporting people at the end of their life and had access to professional guidance when needed.

People were supported to access health care services when they needed to. The staff and management team worked well in partnership with other professionals and feedback from professionals was positive.

The registered manager and provider had good oversight of the quality of the service. There was a culture of continued learning and improvement and we found the registered manager had been open and transparent when things had gone wrong. We also found they had a good understanding of their responsibilities and the regulatory requirements.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the

best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion.