Nugent Community Choices
- Home care
- Registered since 2022
- Haydock, St Helens, North West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
2 of 31
rated home care services in St Helens are rated Requires improvement, like this one.
Nugent Community Choices: inspection record
Rated Requires improvement in September 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Chapel House (Good, 0.7 miles away) and Caring Companions (Good, 1.5 miles away).
Nearest home care services:
- G Chapel House Good, 0.7 miles away
- G Caring Companions Good, 1.5 miles away
- G Haydock Community Care Good, 2 miles away
- – Caremark St Helens Not yet rated, 2.3 miles away
- G Crossroads Care North West - St Helens Good, 2.3 miles away
About the service
From the Care Quality Commission's inspection report published 9 September 2023. Quoted under the Open Government Licence.
Nugent Community Choices is part of Nugent Care, a charitable organisation who provide care and education to vulnerable children, young people and adults through their schools, care homes and community based services. Nugent Community Services provides care and support to people living in 'supported living' settings located in Wigan, Liverpool and Sefton so that they can live as independently as possible. The service can currently support up to 29 people across 9 properties. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection, 8 people were in receipt of personal care and were included in the inspection.
Read the rest of CQC's summary
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it
What inspectors found
Right Support Although people received their medicines as prescribed, record keeping and oversight of medicines management required improvement. The service and its staff supported people to have the maximum possible choice, control and independence. People had control over their own lives. Staff supported people to make decisions following best practice in decision-making. Staff focused on people's strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. People were supported to pursue their interests and achieve their goals. Staff supported people to take part in activities in their local area and to pursue voluntary employment in areas of interest. Staff supported people with their health and wellbeing, including attending medical appointments.
Read the rest of CQC's summary
Right Care People received kind and compassionate care from staff who knew them well and how they wished to be supported. Staff understood how to protect people from poor care and abuse. Staff received training in how to identify abuse and report safeguarding concerns and worked with other agencies and professionals to ensure and maintain people's safety. The service deployed enough staff to provide planned care and keep people safe. The provider had faced some recruitment challenges, with agency staff currently being used to cover any shortfalls. Staff understood people's cultural needs and promoted equality and diversity in their support for people. People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs.
Right Culture
Systems and processes to assess the quality and safety of the support provided, had not always identified shortfalls. Training records showed some staff had yet to complete all sessions the provider deemed mandatory and role essential. However, staff reported enough training was provided to ensure they could meet the needs of the people they supported. Staff ensured risks of a closed culture were minimised to ensure people received support based on transparency, respect and inclusivity. Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing. Staff evaluated the quality of support provided to people, involving the person, their families and other professionals through reviews, surveys and ongoing discussion.
Questions to ask the service
- Safe was rated Requires improvement on 9 September 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 9 September 2023. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 9 September 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Registration details
- Registered manager
- Keith Wilde
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 9 September 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Nugent Care
- Ownership type
- Organisation
- Charity number
- 1187072
Nugent Care runs 4 services, all in the North West. 1 is rated Good or Outstanding and 3 are rated Requires improvement or Inadequate.
Other services run by Nugent Care
- G St Josephs Good. Care home, Liverpool
- RI Lime House Requires improvement. Care home, Wigan
- RI Margaret Roper House Requires improvement. Care home with nursing, Sefton
Getting help from St Helens Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at St Helens Borough Council
- Ask for a care needs assessment
- Phone: 01744 676767, every day 8am to 10pm
- Support for carers
- Paying for care: St Helens Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Nugent Community Choices provide nursing care?
- The Care Quality Commission's register does not list nursing care for Nugent Community Choices.
- When was Nugent Community Choices last inspected?
- The Care Quality Commission's latest rating for Nugent Community Choices was published on 9 September 2023.
- Who runs Nugent Community Choices?
- Nugent Community Choices is run by Nugent Care. It runs 4 services, all in the North West.
- What is Nugent Community Choices's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 9 September 2023.
Contact
- Phone
- 07824 137802
- Address
- Fir House - The Orchards, 4 Hope Lane, Billinge, Wigan, WN5 7FT Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Chapel House (Good, 0.7 miles away) and Caring Companions (Good, 1.5 miles away).
Nearest home care services:
- G Chapel House Good, 0.7 miles away
- G Caring Companions Good, 1.5 miles away
- G Haydock Community Care Good, 2 miles away
- – Caremark St Helens Not yet rated, 2.3 miles away
- G Crossroads Care North West - St Helens Good, 2.3 miles away