Aegys Smart Care
Home care, Croydon
Good
Rated on
Rating from the Care Quality Commission.
Aegys Smart Care: inspection record
Rated Good in January 2026, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2022. Rated Requires improvement in 2022, then Good in January 2026.
Its last inspection improved it from Requires improvement to Good. The latest rating was published 9 months ago.
How it compares locally
- One of 74 Good home care services in Croydon, out of 88 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 16 January 2026 (assessment visit 27 November 2025). Quoted under the Open Government Licence.
Aegys Smart Care is a home care service providing personal care to people living with dementia, learning disabilities and/or autism, mental health needs, physical disabilities and sensory impairment. They support older people and younger adults. At the time of our assessment 3 people were using the service.
We assessed the service from 28 November 2025 to 16 December 2025.
Read the full summary
We carried out the assessment due to the time elapsed since our last assessment and service’s rating at that assessment.
At our last assessment the provider was in breach of legal regulation in relation to person-centred care, good governance and fit and proper persons employed, and the service was rated requires improvement. Improvements were found at this assessment, and the provider was no longer in breach of regulation. The rating has changed to good.
People received safeand effectivecare and support and were protected from abuse. They andtheir families felt safe with care staff and managers.Theywere protected fromthe risk ofinfectionandreceived their medicines as prescribed.
Peopleand their relativeswere able to raise concerns and share feedback, felt comfortable to do so, and were confident they would be listened to and action taken.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
At the time of our assessment, the service was not supporting any autistic people or people with a learning disability, but the provider had regard to ‘Right support, right care, right culture’.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question requires improvement. At this assessment the provider had made improvements and was no longer in breach of regulation relating to fit and proper persons employed. The rating has changed to good.
This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the provider had made improvements and was no longer in breach of regulation relating to person-centred care. The rating has changed to good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the provider had made improvements and was no longer in breach of regulation relating to person-centred care. The rating has changed to good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the provider had made improvements and was no longer in breach of regulation relating to good governance. The rating has changed to good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 23 Whitestone Way, Croydon, CR0 4WF |
|---|---|
| Neighbourhood | Waddon, Croydon |
| Phone | 020 3747 4733 |
| Registered manager | Doris Tweneboah-Kodua |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 19 November 2022 (opens the Care Quality Commission website) Latest assessment published 16 January 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Aegys Smart Care Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 11835517 (opens Companies House) |
Aegys Smart Care Ltd runs 2 services in London. 1 is rated Good or Outstanding and 1 has no rating yet.
Other services run by Aegys Smart Care Ltd
- – Aegys Homecare Bromley/Kent Home care, BromleyNot yet rated
Nearest alternatives
- – Acerta24 Home care, less than 0.1 miles awayNo overall rating
- G GA Professionals Healthcare LTD Home care, less than 0.1 miles awayGood
- G Radfield Home Care Croydon & Sutton Home care, less than 0.1 miles awayGood
- – BIAW Care Services Ltd Home care, 0.3 miles awayNot yet rated
- – 49 Harrisons Rise Home care, 0.4 miles awayNot yet rated
Getting help from London Borough of Croydon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Croydon
- Ask for a care needs assessment
- Phone: 0208 726 6500
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Aegys Smart Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Aegys Smart Care.
- When was Aegys Smart Care last inspected?
- The Care Quality Commission's latest rating for Aegys Smart Care was published on 16 January 2026.
- Who runs Aegys Smart Care?
- Aegys Smart Care is run by Aegys Smart Care Ltd. It runs 2 services in London.
- What is Aegys Smart Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 January 2026.