GA Professionals Healthcare LTD

GA Professionals Homecare Ltd is a domiciliary care service providing personal care to people in their own homes. At the time of the inspection two people were receiving personal care who were elderly and required support to remain as independent as possible. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People received the right support in relation to risks, such as those relating to age and frailty. There were enough staff to support people safely. The provider checked staff were suitable to work with people through recruitment checks. Staff received training in infection control practices, including the safe use of personal protective equipment (PPE) to reduce the risk of COVID-19 transmission. People received the right support in relation to their medicines.

The registered manager understood their responsibility to notify CQC of significant events, such as allegations of abuse, as required by law, although there had not been any since the service registered with us. The registered manager and their management and staff team understood their role and responsibilities. The registered manager engaged and consulted well with people using the service, relatives and staff. Staff felt well supported by the registered manager. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.