Home Instead Bury St Edmunds
- Home care
- Dementia care
- Registered since 2022
- Bury St Edmunds, Suffolk, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
108 of 141
rated home care services in Suffolk are rated Good, like this one.
Home Instead Bury St Edmunds: inspection record
Rated Good in February 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Multi-Care Community Services Suffolk Ltd Good, less than 0.1 miles away
- – SylvianCare Bury St Edmunds Not yet rated, less than 0.1 miles away
- – Assured Optimal Care - Main Office Not yet rated, 0.1 miles away
- RI Availl (Bury St Edmunds) Requires improvement, 0.1 miles away
- G Helping Hands Bury St Edmunds Good, 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 22 February 2023. Quoted under the Open Government Licence.
Home Instead Bury St Edmunds is a domiciliary care service providing care and support to people living in their own homes. The service provides support to adults some of whom may be living with dementia, a physical disability or a sensory impairment. At the time of our inspection there were 10 people using the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People received personalised care from caring staff who had the knowledge and skills to carry out their roles and responsibilities. People and their relatives described staff as lovely, patient and very caring. Staff were punctual and stayed for the agreed amount of time.
Read the rest of CQC's summary
Safe recruitment practices ensured that people were supported by staff of suitable character. People and relatives felt safe with staff providing care and support. Safeguarding procedures were followed, and staff knew the signs to look for if they suspected abuse and how to report concerns.
People's needs were assessed before the service began to ensure they could be met by the service. Care plans were written and updated in partnership with people and their relatives. Risks were identified, assessed and appropriate mitigation put in place.
People and relatives told us the service was well-led and they spoke positively of the nominated individual and the registered manager. The culture of the service was open and transparent, and staff told us they felt supported and motivated by managers to provide the best care for people they supported.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 22 February 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- BW Care Ltd
- Ownership type
- Organisation
- Companies House number
- 13306785 (opens Companies House)
Getting help from Suffolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Suffolk County Council
- Ask for a care needs assessment
- Phone: 0800 917 1109, Monday to Friday, 8am to 5pm (excluding bank holidays)
- Support for carers
- Paying for care: Suffolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Home Instead Bury St Edmunds provide nursing care?
- The Care Quality Commission's register does not list nursing care for Home Instead Bury St Edmunds.
- When was Home Instead Bury St Edmunds last inspected?
- The Care Quality Commission's latest rating for Home Instead Bury St Edmunds was published on 22 February 2023.
- Who runs Home Instead Bury St Edmunds?
- Home Instead Bury St Edmunds is run by BW Care Ltd.
- What is Home Instead Bury St Edmunds's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 22 February 2023.
Contact
- Phone
- 01284 658100
- Address
- Unit 3, Old Wool Warehouse, St. Andrews Street South, Bury St. Edmunds, IP33 3PH Map (opens Google Maps)
Compare nearby
- G Multi-Care Community Services Suffolk Ltd Good, less than 0.1 miles away
- – SylvianCare Bury St Edmunds Not yet rated, less than 0.1 miles away
- – Assured Optimal Care - Main Office Not yet rated, 0.1 miles away
- RI Availl (Bury St Edmunds) Requires improvement, 0.1 miles away
- G Helping Hands Bury St Edmunds Good, 0.1 miles away