Helping Hands Bury St Edmunds
- Home care
- Dementia care
- Registered since 2020
- Bury St Edmunds, Suffolk, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
108 of 141
rated home care services in Suffolk are rated Good, like this one.
Helping Hands Bury St Edmunds: inspection record
Rated Good in September 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Assured Optimal Care - Main Office Not yet rated, 0.1 miles away
- RI Availl (Bury St Edmunds) Requires improvement, 0.1 miles away
- G Home Instead Bury St Edmunds Good, 0.1 miles away
- G Multi-Care Community Services Suffolk Ltd Good, 0.1 miles away
- – SylvianCare Bury St Edmunds Not yet rated, 0.1 miles away
What inspectors found
From the Care Quality Commission's inspection report published 14 September 2021. Quoted under the Open Government Licence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Read the rest of CQC's summary
People and their relatives told us they felt safe using the service. Staff knew how to keep people safe and had received safeguarding training with guidance provided to enable them to report concerns.
People's risks and wellbeing had been assessed. Staff were recruited safely and assessed as suitable for the work they were employed to perform. Staff received induction training, including shadowing more experienced staff. Ongoing training and supervision were provided, including spot checks on staff competency in the areas such as the management of medicines and safe moving and handling of people.
People were supported with food and drink according to their assessed needs. The service worked with other healthcare professionals to ensure people received the care and support they needed.
People received quality care that was personalised to meet their individual needs. People told us staff were caring and kind and treated people with dignity and respect. People told us they were very happy with the care they received.
People's needs and preferences had been assessed and staff knew people well. Staff provided people with emotional and social support as well as personal care. People knew how to raise concerns and complaints and told us these were always responded to quickly.
There were quality assurance systems in place to ensure effective oversight and monitoring of the service.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Zoe Parry
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 14 September 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Midshires Care LimitedBrand: Midshires Care Ltd
- Ownership type
- Organisation
- Companies House number
- 03959933 (opens Companies House)
Midshires Care Limited runs 151 services in England, 21 of them in the East of England. 131 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 17 have no rating yet.
Other services run by Midshires Care Limited
- G Helping Hands Accrington Good. Home care, Lancashire, North West
- G Helping Hands Aintree Good. Home care, Liverpool, North West
- G Helping Hands Arnold Good. Home care, Nottinghamshire, East Midlands
- G Helping Hands Barnet Good. Home care, Enfield, London
Getting help from Suffolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Suffolk County Council
- Ask for a care needs assessment
- Phone: 0800 917 1109, Monday to Friday, 8am to 5pm (excluding bank holidays)
- Support for carers
- Paying for care: Suffolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Helping Hands Bury St Edmunds provide nursing care?
- The Care Quality Commission's register does not list nursing care for Helping Hands Bury St Edmunds.
- When was Helping Hands Bury St Edmunds last inspected?
- The Care Quality Commission's latest rating for Helping Hands Bury St Edmunds was published on 14 September 2021.
- Who runs Helping Hands Bury St Edmunds?
- Helping Hands Bury St Edmunds is run by Midshires Care Limited. It runs 151 services in England, 21 of them in the East of England.
- What is Helping Hands Bury St Edmunds's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 14 September 2021.
Contact
- Phone
- 01284 334049
- Address
- 4 Kings Mews, Kings Road, Bury St. Edmunds, IP33 3DE Map (opens Google Maps)
Compare nearby
- – Assured Optimal Care - Main Office Not yet rated, 0.1 miles away
- RI Availl (Bury St Edmunds) Requires improvement, 0.1 miles away
- G Home Instead Bury St Edmunds Good, 0.1 miles away
- G Multi-Care Community Services Suffolk Ltd Good, 0.1 miles away
- – SylvianCare Bury St Edmunds Not yet rated, 0.1 miles away