Orchid Care

People's experience of the service Relatives told us they were very happy with the service and staff were kind to their family member. They also confirmed the management team were responsive when issues were raised.

Quality assurance audits were taking place, but systems for checking staff arrived on time were not always effective and this was identified as an issue by a number of relatives. We have made a recommendation in relation to care quality auditing processes.

Care records were up to date and comprehensive and included information for staff on how to manage risks.

People were safeguarded against the risks of abuse and harm by the systems and by the staff. There were enough staff to meet people's needs and provide responsive care. Safe recruitment practices took place so staff were considered appropriate to work with vulnerable people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to access external health professionals to help promote good health and wellbeing.

Staff were supported in their role through induction, supervision and training, and people and their relatives told us staff were effective in caring for them.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.