Jays Homecare Limited

Care staff knew how to safeguard people from any form of possible abuse and the actions they would take to report their concerns.

Care plans contained comprehensive risk assessments. These gave clear information to care staff about people's identified risks, how this affected them and how to support people to reduce or mitigate those know risks in order to keep them safe from harm.

Processes were in place ensure that people received their medicines on time and as prescribed.

Staff recruitment processes ensured all staff recruited were assessed as safe to work with vulnerable adults. People and relatives told us that staff were generally on time and that where they were running late they were always informed of this.

Care staff received an induction, regular training, supervision, appraisals and support which enabled them to carry out their role effectively.

People were supported with their nutrition and hydration where this was an identified need.

The service supported people to access health and care services where required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care plans were person centred and detailed, giving staff clear information about the person and how they wished to be supported.

Complaints were recorded, investigated and responded to according to the provider's complaints policy.

We have made a recommendation in relation to planning for end of life care.

People and relatives were encouraged to give feedback regularly about the quality of service that they received from Jays Homecare Limited.

The service carried out a variety of checks to monitor the quality of care people received so that appropriate actions and learning could be taken forward to improve people's experiences.