The Orpheus Centre

Appropriate recruitment checks had taken place before staff started work and there were enough staff available to meet the student's care and support needs. The service had safeguarding procedures in place and staff had a clear understanding of these procedures. Risks to students had been assessed to ensure their needs were safely met. Student's medicines were managed safely. The service had procedures in place to reduce the risk of infections.

Student's care and support needs were assessed when they attended the college. Staff had the skills, knowledge and experience to support student's appropriately. Staff were supported through induction, training and regular supervision. Students were supported to maintain a healthy balanced diet and had access to health care professionals when they needed them. Students were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Students and their relatives (where appropriate) had been consulted about their care and support needs. The service had a complaints procedure in place. Students end of life care needs and wishes where considered. The registered manager worked in partnership with education and health and social care providers to plan and deliver an effective service. There were systems in place to monitor the quality and safety of the service and any learning was identified and acted on. The provider took students and staff

views into account through satisfaction surveys. Staff enjoyed working at the service and said they received good support from the registered manager.