Wright Care 2021 LTD

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability.

Right Care: The provider made sure there were enough staff to support people and keep them safe. The provider's aims and ambitions were for people to receive good continuity of care from a staff team who knew them well. Staff were knowledgeable about people's needs. Care was provided in a person-centred and flexible way. People said staff treated them with care and kindness and supported them in a way that matched their individual preferences.

Right Culture: The culture at the service was positive. People, relatives and staff said the service was managed in an open, approachable and inclusive way. Staff were complimentary about the values they shared with the provider and colleagues and the supportive team culture this created. The provider needed to formalise quality assurance systems to support the governance of the service going forward.