Care Services Thirsk Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 56 people using the service who received personal care.

People's needs were assessed, and care was delivered in line with best practice. Staff had received appropriate training to enable them to safely support people. Where needed, people were supported to eat and drink enough to maintain a balanced diet. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with kindness and respect. Staff had enough time to support people in a way which was not rushed. Staff supported people to express their views and be involved in making decisions about their care. Staff supported people to be independent wherever possible.

Support plans were person-centred and took into account people's social histories, interests and strengths. People were supported by a consistent staff team where possible. People's communication needs were met. People were supported to maintain relationships and avoid social isolation. Complaints were dealt with appropriately.

The service was well-led and there was a positive culture amongst staff. Effective quality assurance processes were in place and management understood their regulatory responsibilities. Staff felt supported in their roles and the provider engaged well with staff and people who used the service. The management team were pro-active in engaging with other organisations and were committed to continuous learning and improvement.