Home Office
- Home care
- Dementia care
- Registered since 2024
- North Yorkshire, Yorkshire and the Humber
Inadequate
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
7 months
since the latest rating was published.
The only one
rated Inadequate home care service in North Yorkshire, out of 126 with a rating.
Home Office: inspection record
Rated Inadequate in March 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Elderflower Homecare (Good, 4.1 miles away) and Ripon and District Homecare (Good, 4.4 miles away).
Nearest home care services:
- RI Blossom Home Care Harrogate & Ripon Requires improvement, 2 miles away
- G Elderflower Homecare Good, 4.1 miles away
- G Ripon and District Homecare Good, 4.4 miles away
- G Sunnyfield Lodge Good, 4.7 miles away
- G Care Services Thirsk Ltd Good, 5.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 27 March 2026 (assessment visit 19 January 2026). Quoted under the Open Government Licence.
Date of inspection: 23rd January 2026.
Home Office (Julie’s Home Help Ltd) provides care and support to adults living in their own home. We undertook this inspection because this is a new service which had not received a quality rating. At the time of our inspection, there were 2 people receiving a regulated activity. CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. We identified multiple shortfalls across a range of areas that are essential to ensure the safe delivery of care. We were not assured staff consistently had the information they needed to provide safe, effective, and person‑centred care.
- Safe Inadequate
- Effective No rating
- Caring No rating
- Responsive No rating
- Well-led Inadequate
Read the rest of CQC's summary
Care plans were brief and lacked sufficient detail about people’s individual needs. There was limited evidence that risk assessments had been completed or that people’s care needs were routinely monitored and reviewed.
We could not be assured that staff had completed all mandatory training necessary to meet people’s assessed needs safely. Recruitment processes were not safe, and staff did not receive regular supervision or support.
Staff generally spoke positively about the service and told us they felt the registered manager was approachable and supportive. They were confident that if they raised any concerns, they would be addressed proactively.
During this inspection we identified four breaches of the legal regulations relating to consent, safe care and treatment, governance and staffing.
During the course of the inspection, we received a notification of an incident following which a person using the service sustained an injury. This incident is subject to further investigation by CQC as to whether any regulatory action should be taken. As a result, this inspection did not examine the circumstances of the incident.
This was the provider’s first inspection, and throughout the process they were open, receptive, and demonstrated a clear commitment to learning and improving the service. They responded promptly to our feedback.
This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
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Safe
Inadequate
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service. This key question has been rated inadequate. This meant people were not safe from avoidable risk or harm.
The service was in breach of legal regulation in relation to safe care and treatment and staffing.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated requires improvement. This meant there were widespread and significant shortfalls in people’s care, support and outcomes.
The service was in breach of legal regulation in relation to consent.
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Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
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Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated requires improvement. This meant services were not planned or delivered in ways that met people’s needs.
-
Well-led
Inadequate
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated inadequate. This meant there were widespread shortfalls in leadership and governance systems. Leaders and the culture they created did not assure the delivery of high-quality care.
The service was in breach of legal regulation in relation to governance.
Questions to ask the service
- Safe was rated Inadequate on 27 March 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 27 March 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 27 March 2026. Ask how staff protect dignity and how people are involved in decisions about their care.
- Responsive was rated Requires improvement on 27 March 2026. Ask to see how care plans are kept up to date, how complaints are handled.
Registration details
- Registered manager
- Julie Hamilton
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Julie's Home Help Ltd
- Ownership type
- Organisation
- Companies House number
- 13311424 (opens Companies House)
Getting help from North Yorkshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at North Yorkshire Council
- Ask for a care needs assessment
- Phone: 0300 131 2131, Monday, Tuesday and Thursday 9am to 5pm, Wednesday 9.30am to 5pm, Friday 9am to 4.30pm
- Support for carers
- Paying for care: North Yorkshire Council
Checked on the council's website, November 2026.
Common questions
- Does Home Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for Home Office.
- When was Home Office last inspected?
- The Care Quality Commission's latest rating for Home Office was published on 27 March 2026.
- Who runs Home Office?
- Home Office is run by Julie's Home Help Ltd.
- What is Home Office's CQC rating?
- Its overall rating from the Care Quality Commission is Inadequate, published on 27 March 2026.
Contact
- Phone
- 07980 359626
- Address
- East View Cottage, Dishforth, Thirsk, YO7 3JU Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Elderflower Homecare (Good, 4.1 miles away) and Ripon and District Homecare (Good, 4.4 miles away).
Nearest home care services:
- RI Blossom Home Care Harrogate & Ripon Requires improvement, 2 miles away
- G Elderflower Homecare Good, 4.1 miles away
- G Ripon and District Homecare Good, 4.4 miles away
- G Sunnyfield Lodge Good, 4.7 miles away
- G Care Services Thirsk Ltd Good, 5.4 miles away