Millennium Support Ltd

Not everyone who uses this type of service would receive personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Right Care ● People were positive about the care and support received. ● People's communication needs were assessed and met. Staff knew people well and how to communicate with them. ● Risks to people's care were assessed and actions put in place to manage them. ● The management team were aware of their safeguarding responsibilities; appropriate referrals had been made when required. ●Medicines were administered safely. Staff understood the organisation's medicines policy and followed it to ensure people received their medicines safely. Incidents and accidents were managed in a way that

ensured lessons were learnt to prevent reoccurrence.

Right culture ● People were treated with dignity and respect. ● People were given choice about their care and support. ● People were confident to raise any concerns with staff. ● The staff were kind and caring to people and relatives. ● Staff were offered relevant training and ongoing support that was flexible and tailored to staff's needs and people's changing circumstances and interests. ● The management team were knowledgeable and passionate about delivering quality care centred around people's needs and preferences.