District Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were supported by a staff team who were safely recruited and knew how to protect them from potential harm. People received their care visits at the times they expected, for the length of time agreed, and from staff they knew.

Risks to people had been assessed and were managed safely. Care plans had been developed from an initial care needs assessments. People and relatives told us they were involved in care planning.

Staff had training to do their job and had support from their managers when they needed it. There were enough staff to meet people's needs.

People received their medicines as prescribed. Staff adhered to infection prevention and control procedures in line with legislative requirements and recognised best practice guidelines.

Staff understood the importance of gaining consent from people and ensured people's privacy and dignity was respected.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives told us most staff were kind and caring. People were treated with respect and dignity. Staff promoted people's independence when it was appropriate.

People and relatives described being able to raise any issues with the staff and management team and were confident these would be addressed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk