Care Companions Limited

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, Right care, Right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location did not provide care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Right Care: The provider completed recruitment checks to ensure staff were safe and suitable to work with people. Some of the checks were not clearly demonstrated within staff records. However, people received personalised care and support from staff that understood their needs. People's privacy, dignity and independence was respected.

Right Culture: Systems and processes to monitor the service were not always effective to support staff to work safely consistently. The provider was in the process of developing and implementing quality check systems to monitor the service provided and to check people received the quality of service they expected. Records

were not always sufficiently detailed to clearly reflect safety risks to people and to help ensure a consistent approach by staff in managing these risks. Staff received an induction to the service and completed ongoing training to ensure they were safe, suitable, and had the necessary skills to provide effective care.