Pendleton Care Limited
- Home care
- Registered since 2011
- Claughton, Wirral, North West
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
3 ratings
Rated Good at every inspection since 2015.
6 months
since the latest rating was published.
89%
of rated home care services in Wirral are Good or Outstanding (91% across the North West, 88% across England).
Pendleton Care Limited: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Merseyside Supported Living and Outreach (Good, less than 0.1 miles away) and Crystal Care (Good, 0.3 miles away).
Nearest home care services:
- G Merseyside Supported Living and Outreach Good, less than 0.1 miles away
- – Faith20 Care Ltd Not yet rated, 0.1 miles away
- G Crystal Care Good, 0.3 miles away
- O The Italian Lodge Outstanding, 0.3 miles away
- – Community Independent Living (CIL) Not yet rated, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 23 April 2026 (assessment visit 2 March 2026). Quoted under the Open Government Licence.
Date of Assessment; 26 February to 19 March 2026. We gathered information from visiting the office; visiting people who used the service in their home; speaking to staff and reviewing information off site. The service is a domiciliary care agency providing supported living services for up to 4 people living in their own home. At the time of this assessment 3 people were receiving a regulated service. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People were involved in the planning of their care. People had enough to eat and drink to stay healthy and were involved in the menu planning. Staff worked with all agencies involved in people’s care for the best outcomes. Staff were aware of when people needed support when making specific decision.
People were treated with kindness and compassion, and staff treated them as individuals and supported their choices. People had choice in their care and were encouraged to maintain relationships. The provider supported staff wellbeing.
People were involved in decisions about their care. Staff provided information people could understand. People received fair and equal care and treatment. Staff worked to reduce health and care inequalities through training.
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff understood their roles and responsibilities. There was a culture of continuous improvement with staff given time and resources to try new ideas.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Michelle Hyde
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 15 September 2017. Latest assessment published 23 April 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Pendleton Care LimitedBrand: Potensial Limited
- Ownership type
- Organisation
- Companies House number
- 05183795 (opens Companies House)
Pendleton Care Limited runs 2 services, all in the North West. 1 is rated Good or Outstanding and 1 has no rating yet.
Other services run by Pendleton Care Limited
- G Walmersley Road Good. Care home, Bury
Getting help from Wirral Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wirral Borough Council
- Ask for a care needs assessment
- Phone: 0151 606 2006, Monday to Friday 9am to 5pm. Out-of-hours emergencies: 0151 677 6557
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Pendleton Care Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Pendleton Care Limited.
- When was Pendleton Care Limited last inspected?
- The Care Quality Commission's latest rating for Pendleton Care Limited was published on 23 April 2026.
- Who runs Pendleton Care Limited?
- Pendleton Care Limited is run by Pendleton Care Limited. It runs 2 services, all in the North West.
- What is Pendleton Care Limited's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 0151 651 1716
- Address
- 68 Grange Road West, Birkenhead, CH41 4DB Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Merseyside Supported Living and Outreach (Good, less than 0.1 miles away) and Crystal Care (Good, 0.3 miles away).
Nearest home care services:
- G Merseyside Supported Living and Outreach Good, less than 0.1 miles away
- – Faith20 Care Ltd Not yet rated, 0.1 miles away
- G Crystal Care Good, 0.3 miles away
- O The Italian Lodge Outstanding, 0.3 miles away
- – Community Independent Living (CIL) Not yet rated, 0.3 miles away