Crystal Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do receive personal care we also consider any wider social care provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. People were supported to eat, and drink where needed, and staff were trained, supervised and appraised in line with the policy of the organisation.

People's diverse needs were catered for and staff treated people with kindness and dignity, and people confirmed they were involved in choices and decisions regarding their care and support. People told us staff were friendly and they enjoyed seeing them and interacting with them.

Care plans were person cantered and reflected the needs of each person. Routines were discussed with people, and they had been involved in completing their care plans. Relatives confirmed communication from staff was good, and staff supported people to make healthcare appointments were needed. People had access to the providers complaints policy. Staff were trained in end of life care.

There were audits and quality checks in place, complete with action plans, which had been improved since the last inspection. The registered manager had reported all concerns to CQC in line with guidance. Staff we spoke with said the culture of the organisation was friendly and relaxed. The provider sought feedback and used this to further develop and improve the service.