Cygnet Care (Devon) Limited
- Home care
- Dementia care
- Registered since 2010
- Bideford, Devon, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2015.
5 months
since the latest rating was published.
85 of 109
rated home care services in Devon are rated Good, like this one.
Cygnet Care (Devon) Limited: inspection record
Rated Good in May 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – The Old School House Not yet rated, 2.5 miles away
- G Complete Quality Care Limited Good, 2.6 miles away
- G Nightingale Care Bideford Good, 2.6 miles away
- G Linton Support Ltd - Hub Good, 2.8 miles away
- G TNCT Supported Living Good, 2.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 19 May 2026 (assessment visit 6 March 2026). Quoted under the Open Government Licence.
Date of assessment: 1 April to 23 April 2026.
Cygnet Care Devon Limited is a domiciliary care agency registered to provide personal care to adults of all ages who may be living with dementia, mental health conditions, physical disability or a sensory impairment, in their own homes. This is help with tasks related to personal hygiene and eating. Where they do, we consider any wider social care provided. At the time of this assessment, 21 people were receiving personal care from the service. We carried out an offsite assessment where records were viewed remotely. People, their relatives, health professionals and staff were contacted by phone and email.
- Safe Good
- Effective Good
- Caring Outstanding
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People were protected and kept safe. Staff understood and managed risks. Staff had the right skills and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff raised concerns about people’s health quickly. They worked with all agencies involved in people’s care for the best outcomes. People were involved in decisions about their care.
Care provided to people was exceptionally person-centred and promoted people’s strengths, independence and rights. Staff were exceptional at treating people with kindness, empathy and compassion. Each person had a small, consistent staff team and the service provided sufficient time for staff to develop trusting relationships with people.
Staff had an excellent knowledge of each person they cared for. Staff were encouraged to regularly go above and beyond expected care to provide meaningful support, which enhanced people’s health, wellbeing and social connections. The service proactively listened to, understood and acted on people’s needs and wishes.
There was strong and passionate leadership, which placed people’s care at the centre of the service. The registered manager regularly worked alongside care staff to deliver care and knew people well, ensuring a high-quality service and the best outcomes for people. Professionals who worked with the service told us it was well-led and responsive.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Outstanding
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question outstanding. At this assessment the rating has remained outstanding. This meant people were truly respected and valued as individuals; and empowered as partners in their care in an exceptional service.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Emily Whittaker
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 3 January 2018. Latest assessment published 19 May 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Cygnet Care (Devon) Limited
- Ownership type
- Organisation
- Companies House number
- 05746202 (opens Companies House)
Getting help from Devon County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Devon County Council
- Ask for a care needs assessment
- Phone: 0345 155 1007, Monday to Thursday 9am to 5pm, Friday 9am to 4pm
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Cygnet Care (Devon) Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Cygnet Care (Devon) Limited.
- When was Cygnet Care (Devon) Limited last inspected?
- The Care Quality Commission's latest rating for Cygnet Care (Devon) Limited was published on 19 May 2026.
- Who runs Cygnet Care (Devon) Limited?
- Cygnet Care (Devon) Limited is run by Cygnet Care (Devon) Limited.
- What is Cygnet Care (Devon) Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 19 May 2026.
Contact
- Phone
- 01271 858271
- Address
- East Ashridge, Westleigh, Bideford, EX39 4PG Map (opens Google Maps)
Compare nearby
- – The Old School House Not yet rated, 2.5 miles away
- G Complete Quality Care Limited Good, 2.6 miles away
- G Nightingale Care Bideford Good, 2.6 miles away
- G Linton Support Ltd - Hub Good, 2.8 miles away
- G TNCT Supported Living Good, 2.8 miles away